Patient safety and quality concerns

Saint Joseph’s Hospital is committed to providing the highest quality and safest care for each patient. It is our privledge to serve. If you have a quality or patient safety concern, please contact the department director of the area who will work with you to resolve your concern. You also are welcome to contact our customer service department at 404-851-4870 or Saint Joseph’s Hospital, attention: Customer Service Department, 5665 Peachtree Dunwoody Road, N.E., Atlanta, GA 30342-1764.

If your concerns cannot be resolved at this level, you may contact Joint Commission on Accreditation of Healthcare Organizations (JCAHO). JCAHO does not address individual billing issues, payment disputes, labor relations issues or individual clinical management of patients.

• Email: complaint@jcaho.org
  
• Fax: Office of Quality Monitoring, 630-792-5636 (print a quality incident report form from the JCAHO web site at http://www.jcaho.org/.)
  
• Mail: Office of Quality Monitoring
  Joint Commission on Accreditation of
  Healthcare Organizations
  One Renaissance Boulevard
  Oakbrook Terrace, IL 60181
  (print a quality incident report form from the JCAHO web site)

If you have questions about how to file your concern, you may contact JCAHO at 800-994-6610 on weekdays from 8:30 a.m. to 5:00 p.m. (CT).